We're proud to offer the only guarantee in the industry with our Love Your Water guarantee! We guarantee that our systems will transform your water into the cleanest, freshest, and most thirst-quenching water you've ever tasted. Try it for a full 120 days, if you don't absolutely love your NU Aqua Water Filter System, send your system back for a 100% full refund!

We only ask only one thing: use your new water filter for at least 120 days. Drink it, cook with it, make coffee with it, give it to your pets! If you don't love it after giving your new filter a workout, send it back! With thousands of filter systems sold and a return rate of less than 1%, we know you're going to love your new water!

Our LOVE YOUR WATER GUARANTEE covers select products, for a full list of products, please see below. 

Try Our 100% Risk-Free 120-Day Home Trial

Terms and Conditions:

If within the first 120 days of your purchase, you're not 100% thrilled with how clean and refreshing your new water is, simply send us an email or call us at 1-888-621-060 and we'll be happy to set you up for a return of 100% of your purchase.

  • 120 Day Love Your Water Guarantee applies only to purchases made directly on, it is not applicable for purchases made through third party websites or marketplace purchases (Ebay, Amazon, Home Depot, Etc.) 
  • Product must be returned in the original packaging in order to avoid damages during return transit.
  • 120 Day guarantee covers 1 item per household.
  • Individual items sold in a bundle or kit do not qualify.
  • Customer is responsible for any return shipping costs.
  • Our guarantee is only applicable to the original purchaser and is applicable for purchases made through only and may not be applicable for purchases made through NU Aqua Systems partners (including, Ebay, Lowe's, Home Depot, Etc.)
  • NU Aqua Systems reserves the right to modify this program at any time without notification.
  • NU Aqua Systems is not responsible for any return uninstallation or return pick-up appointments. The customer is responsible for any return shipping costs and drop-off procedure with your chosen courier. Customers are required to provide the return tracking details once the return has been shipped so we are able to validate proof of delivery. If the customer fails to provide the return tracking information or does not use a tracked service, is not liable if the returned package does not arrive at our warehouse facility or if it is considered lost by the courier. Walk-in returns at our warehouse facility are at the discretion of For international returns, the customer is responsible for complying with all the import and export obligations, and payment of all applicable duties and customs fees.