step 1: Try itChoose your favorite system
And rest assured in your decision, knowing that all systems come with our 120 Day Money-Back guarantee.
120 Day At-Home Trial
NU Aqua 120-Day Love Your Water Guarantee
We want you to absolutely love your water — and we’re confident you will. That’s why we offer one of the best money-back guarantees in the industry.
Peace of Mind With Our Risk-Free Trial
We guarantee that our systems will transform your water into the cleanest, freshest, and most thirst-quenching water you've ever tasted.
So we're proud to offer the only guarantee in the industry with our Love Your Water Guarantee!
Here's how it works:
step 1: Try it
step 2: use itTry it out for 30 days
Drink it, cook with it, shower with it, share it with your family for at least 30 days.
*Note: Returns/exchanges will not be accepted within the first 30 days after delivery except for cases of damages or manufacture defects.
step 3: love it or return itLove it or return it free
If you don't love the quality of your water, we'll cover return shipping for one qualifying item per household under the 120-Day Love Your Water Guarantee. There are no return shipping costs for your main system.
Note: Additional items can still be returned, but return shipping for those is your responsibility.
MONEY BACK GUARANTEE COVERAGE
Coverage & Eligibility
Our 120-Day Guarantee covers:
- Qualifying NU Aqua water filtration systems
- One product per household
- Items purchased directly from NUAquaSystems.com
What if my system arrives damaged or defective?
Don't worry, shipping damages and manufacturer defects are covered by your warranty. All you have to do is...
- Contact us within 14 days of delivery
- If needed, send a photos of the box and/or the system
- We issue replacement(s) to fix the issue
- If necessary, we'll send you a label to send the system back for a complete exchange.
Why folks trust our money-back guarantee
Scale around our faucets was the biggest reason I bought it. The 120-day trial gave me time to watch those areas closely. Buildup slowly became much less noticeable. That's how I knew the system was working like it should.
EK
Earl K.
Verified
Anaheim, CA
Tried out their regular shower filter for about 2 months and used the 120 day guarantee to upgrade to the handheld. They weren't kidding about the spa-quality showers! Love this thing.
AM
Andrea M.
Verified
Orlando, FL
Our softener was a big investment. So the Love It or Return It guarantee helped make the decision easier. Love how much softer our water is now.
CC
Cherie C.
Verified
Denver, CO
Wasn't sure we'd like the tankless RO system (or any RO system, really). The 120 day trial made it pretty low risk. It's been in our house for over a year- no regrets!
RD
Robert D.
Verified
Phoenix, AZ
Our filter worked well, but the setup just didn't feel right for us. We called support and they let us exchange from a countertop RO to a tankless under the 120 day guarantee. Been happy ever since!
ML
Mitch L.
Verified
Seattle, WA
I was expecting TDS to shoot back up after a month after I installed my system. That's why I felt safe with the 120 day guarantee. TDS stayed low after 6 months. Glad I didn't swap it out!
FT
Felicita T.
Verified
Chicago, IL
Terms & Conditions
If within the first 120 days of your purchase, you're not 100% thrilled with how clean and refreshing your new water is, simply send us an email or call us at 1-888-621-0460 and we'll be happy to set you up for a return of 100% of your purchase.
See All Terms and Conditions Here
- 120 Day Love Your Water Guarantee applies only to purchases made directly on www.nuaquasystems.com, it is not applicable for purchases made through third party websites or marketplace purchases (Ebay, Amazon, Home Depot, Etc.)
- Product must be returned in the original packaging in order to avoid damages during return transit.
- 120 Day guarantee covers 1 item per household.
- Individual items sold in a bundle or kit do not qualify.
- Our guarantee is only applicable to the original purchaser and is applicable for purchases made through nuaquasystems.com only and may not be applicable for purchases made through NU Aqua Systems partners (including Amazon.com, Ebay, Lowe's, Home Depot, Etc.)
- NU Aqua Systems reserves the right to modify this program at any time without notification.
- NU Aqua Systems is not responsible for any return uninstallation or return pick-up appointments. The customer is responsible for drop-off procedure with the shipping courier. Walk-in returns at our warehouse facility are at the discretion of nuaquasystems.com. For international returns, the customer is responsible for complying with all the import and export obligations, and payment of all applicable duties and customs fees.