All products sold on NUAquasystems.com are offered with a 30 day warranty against any manufacturer defects. In many cases, the warranty coverage on many products exceed the past 30 days such as reverse osmosis systems which come standard with a 5 year warranty. The manufacturer will replace any defective parts within the warranty period. Damages caused by misuse, improper maintenance or neglect are not covered by the manufactures warranty. In most cases, warranty coverage is taken care of directly by us. If for any reason, your product is defective, please contact us directly through our contact us page. All shipping costs are non-refundable. Customers are responsible for the return shipping back to NUAquasystems.com unless notified otherwise by a representative.
We understand having accessible water is important. If you need a replacement product that is covered under warranty, you may put a deposit on the replacement product in order for us to ship the replacement product immediately. Once the defective product is received and verified to be defective, the deposit payment will be refunded.
The warranty is voided if:
• The product(s) is modified
• The product(s) is damaged due to natural causes.
• The product(s) is damaged due to an accident.
• The product(s) is vandalized or stolen.
• The product(s) does not get proper or periodic maintenance.
• The product(s) is used in a manner which it was not intended for.
Only parts will be covered under the manufactures defect warranty. It is the responsibility of the customer to determine which part is defective. Customer is responsible for repairs or installation of new exchange parts. Only defective parts will be exchanged.
Should you have any questions or concerns about our shipping policy, please