Frequently asked questions

  • How does reverse osmosis water compare to bottled water?
  • Do I need minerals in my drinking water?
  • Why is Nu Aqua different from other reverse osmosis systems?
  • What contaminants does our reverse osmosis system remove?
  • Do I need a UV filter?
  • What if my home has low water pressure?
  • How often do the the filters need replacement?
  • Is a RO system permanent?
  • Is my city's tap water safe to drink?
  • Can I install this myself or do I need a professional?

How does reverse osmosis water compare to bottled water?

The water produced by reverse osmosis is just as good or even better than some bottled water. Not only does bottled water sit in plastic bottles for months and exposed to high temperatures when shipped from it's bottling plant, if you look at the label of a water bottled it will likely say it's purified by reverse osmosis. Not only is the same technology being used to produce bottled water, it's much more expensive and often does not have the same fresh taste of water that has been recently filtered. 

Do I need minerals in my drinking water?

I think we all know that minerals are good for us and important in our diet, but do we need them in our water? No. The reason being is that we receive all the necessary minerals from fruits, vegetables, meat, and dairy. Minerals are absorbed differently depending on how we consume them, and most minerals that are dissolved in water will pass through our system and very little can be absorbed.
Reverse osmosis systems are highly effective at purifying our water but it cannot differentiate the safe minerals from the toxic contaminants. While magnesium, calcium, and sodium are beneficial minerals there are thousands of other harmful contaminants we do not want to consume.

Certainly some people prefer to have minerals in their water which is why we offer a remineralization filter on our 6 stage systems. This filter will add back those beneficial minerals and increase the alkalinity.

Why is Nu Aqua different from other reverse osmosis systems?

1. Our systems are designed to out last all of our competitors, which is why we offer a 5 year warranty on all of our reverse osmosis systems. We've rigorously tested our systems to ensure a leak free experience that provides the best tasting water

2. We offer a 180 day guarantee! We're confident that you will love your system, however if not happy with it within 180 days you can send it back for a full refund. For more information on our 180 day guarantee click here.

3. Customer service experts that are passionate about water! Our friendly staff all go through a thorough training process that involves installation and troubleshooting of all our products to ensure we provide the most professional support. 

What contaminants does our reverse osmosis system remove?

Reverse osmosis is highly effective at removing up to 99% of thousands of contaminants.

Some of the known contaminants are Arsenic, barium, cadmium, hexavalent chromium, copper, cysts, turbidity, fluoride, lead, perchlorate, nitrate, nitrites, VOCs, radium, uranium, selenium, PFAS, parasites, bacteria, cysts and cryptosporidium.  

Do I need a UV filter?

The two most common water sources is well or city water. City water is treated with chlorine which is highly effective at sterilizing water which makes it safe from bacteria and microorganisms. However, if your water source is a well your water is not treated with chlorine and you must take adequate precautions to disinfect your water before drinking such as the use of a ultraviolet or UV filter. This will kill 99% of any bacteria or microorganism in your water and make sure it sterilized and safe to drink. 

What if my home has low water pressure?

Reverse osmosis systems operate from 40-100psi of pressure. If your water sources pressure below 40psi you will need a booster pump. Even if your water pressure is 40psi it's still beneficial to have a booster pump as it will improve the efficiency of your system. 

How often do reverse osmosis system filters need replacement?

1. Sediment filter - 6-9 months
2. Granular carbon Filter - 6-9 months
3. Carbon block Filter 6-9 months
4. Reverse osmosis membrane - 1 - 1.5 years
5. Carbon post filter - 6-9 months
6. Alkaline mineral filter - 1 year
7. Ultraviolet bulb - 1 year

Is a RO system permanent?

No, reverse osmosis systems can be easily removed from under your sink without leaving any permanent damage. If you live in an apartment or dorm and cannot install a reverse osmosis system, a counter top or single stage under sink water filter may be a better option for you. These systems can be installed and removed within in minutes.

Is my city's tap water safe to drink?

Municipal water treatment facilities do an excellent job of treating the water we use in our homes. However, there is added fluoride, residual chlorine in the water which has been added for sterilization, and further contamination can occur at many other points in the delivery process. Your water can travel up to a hundred miles in old pipes before reaching your faucet or shower. It can come in contact with corroded pipe solder, lead pipes, bacteria from water main breaks, or nitrates from fertilizers or agriculture. While our states may improve our water processing plants, there are no plans in the near future to improve our infrastructure of how water is delivered. The best and most affordable way to get safe drinking water at home is through reverse osmosis.

Can I install a RO system myself or do I need a professional?

Absolutely, our systems are designed so that anyone can install them. They feature color coded tubing, a step by step installation manual with images of every step, and a installation video that you can follow. Whether you're an experienced plumber or someone with now mechanical background we're certain you would have a painless installation process.
However, if you do not feel comfortable installing the system yourself any plumber can easily install a system for you and installation prices typically cost $50-100.