Return Policy

120-Day Love Your Water Guarantee

At NU Aqua Systems, our mission is to provide only the best-in-class water filtration products. That's why on select products, we offer the only guarantee in the industry with our Love Your Water guarantee! We guarantee that our systems will transform your water into the cleanest, freshest, and most thirst-quenching water you've ever tasted. Try it for a full 120 days, if you don't absolutely love your NU Aqua Water Filter System, send your system back for a 100% full refund! 

For complete details and list of applicable products, please click here.

For all other products, products that are in new condition can be returned in the original packaging within 30 days of purchase. "New condition" means that the product is in the same condition as it was received in. All returns must be called in or emailed in advance. Please call 1-888-621-0460 for a Return Merchandise Authorization number (RMA) for shipping the product(s) back to us. Return shipping and insurance charges are the responsibility of the customer. Any merchandise returned without a RMA or any merchandise returned freight collect is subject to being refused.

    • Please check the box for any physical damage before signing or receiving the package. Notify the Fedex driver at the time of delivery if you notice any physical damage to the box. Products with damage delivered by Fedex, UPS or USPS shall be reported by the customer to the courier company and file claim accordingly to the courier company. 
    • Products damaged by neglect or abuse will not be covered by warranty. 
    • Return shipping and insurance charges are the responsibility of the customer.
    • The Shipping, Handling and Insurance Fees paid by buyer are NOT included in return credit issued. 
    • Please allow 1-2 week turnaround time for your return to be processed. 
    • If your product arrives damaged or defective or is found to be defective within the first 5 days of normal use, a replacement or refund will be given at the discretion of NU Aqua Systems. 
    • Returns are not accepted on products that have been altered. 
    • All returns must be called in or emailed in advance and given a Return Authorization Number (RMA #). Only items originally purchased within 30 Days from the date of delivery will be considered for return 
    • Return Authorization Number(RMA #) is required before any replacement claim will be accepted. 
    • Missing accessories will result in a reduced credit amount by the actual replacement cost of those items. 
    • The item must be shipped back with care as not to be received damaged. 
    • All returned merchandise must be in its original carton or packaging. 
    • All returned merchandise is subject to a 15% restocking fee, this includes the processing fee. 
    • Clearance items are FINAL SALE ITEMS, no refunds allowed.

 

Should you have any questions or concerns about our shipping policy, please contact us.