Our system came without an O-ring on the UV light housing. I contacted the company through chat in the middle of the night. It was an actual person! We completed the interaction through email because I needed to send a picture to them. They immediately knew what I needed and proceeded to ship the missing part at no charge. Awesome.
The missing oring that was missing from the kit. It was shipped to me but it was late arriving.
Hi Robert,
We sincerely apologize for the delay in shipping your replacement order. We understand the inconvenience this has caused you, and we are truly sorry for not meeting your expectations
We appreciate you reaching out to us regarding the missing NU Aqua UV Quartz Tube O-ring for your system. Upon further investigation, we have determined that your system was purchased in June, and we received your inquiry about the missing O-ring in November. We also noticed that your shipping address was recently updated.
We want to assure you that our support team promptly processed your replacement order as soon as they received your concern. Your order has been submitted to our fulfillment center for immediate processing and should be shipped within 2-3 business days, excluding weekends.
We apologize for any delays caused by the courier handling your order. We value your business and strive to provide our customers with the best possible service. We are working closely with our courier partners to ensure timely deliveries in the future.
We value your feedback and suggestions, and we are always looking for ways to improve our products and services. Please do not hesitate to let us know how we can better assist you in the future.
