I was having trouble ordering a part for my system. After several attempts I used the chat function. Jennifer was able to help me right away. She went above and beyond answering my question by checking my account to identify the system I had and then placing the order. I believe the "parts and accessories" section of your website needs additional testing, specifically when it asks for a choice between the 1/4 and 3/8ths systems. In addition the box "which system fits me best" is a distraction when I am ordering parts for a system I already have. Jen made this frustrating process turn into a very satisfactory interaction.
If you would read the reviews that are sent to you, you would realize that a review has been sent from me weeks ago. Look for the longest review, that's mine!
Feed water came in on time, works great!