NU Aqua Feed Water Adapter

I had a problem with the water supply valve. Since it was plastic and my plumbing is metal it was easy to cross thread the connection. When I called for a replacement part the customer service rep not only took my request, but they then investigated to see when I purchased the system and indicated that it was still under warranty so the part would be free. What made this great story even better is that the replacement part was metal and not plastic. Clearly they are looking at their products and improving them all the time.

I was having trouble ordering a part for my system. After several attempts I used the chat function. Jennifer was able to help me right away. She went above and beyond answering my question by checking my account to identify the system I had and then placing the order. I believe the "parts and accessories" section of your website needs additional testing, specifically when it asks for a choice between the 1/4 and 3/8ths systems. In addition the box "which system fits me best" is a distraction when I am ordering parts for a system I already have. Jen made this frustrating process turn into a very satisfactory interaction.

Thanks

Very easy to install no professional needed

If you would read the reviews that are sent to you, you would realize that a review has been sent from me weeks ago. Look for the longest review, that's mine!

Fast shipping

Feed water came in on time, works great!